Returns & Exchanges

At EXALT, we prioritize your satisfaction and the integrity of our high-quality food products. Due to the perishable nature of our items, we offer a 14-day window for returns on non-perishable goods and swift resolutions for any damaged shipments.

1

Contact Support

Email our customer care team within 14 days of receipt with your order number and a brief explanation of the issue.

2

Verification and Photos

For items damaged during transit or quality concerns, please provide clear photographs of the product and packaging for our assessment.

3

Secure Packaging

Once authorized, place the unopened, non-perishable items back in their original shipping box to ensure they remain protected during transit.

4

Refund Processing

After we receive and inspect your returned items, a refund will be issued to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing